Customer care Associate – Dept. away from Knowledge (Remote)

The key commitments is to answer arriving phone calls otherwise chats plus create outgoing calls regarding Federal Scholar Support (FSA) Financing Repair

Maximus happens to be shopping for Customer care Representatives to support the new Agencies out of Training. To set up you for this role, Maximus will bring paid down, complete studies hence assures the personnel maintain for every person which have the best levels of training and you can professionalism.

Work schedule: Should certainly sit in seven weeks of coaching (From another location – from your home), Monday-Friday, 8am-4:30pm CT. No time away from is allowed through the degree. Abreast of end of coaching payday loans of Raceland your projects plan could be allotted to you.

  • Respond to inbound phone calls, e-e-mails otherwise chats to make outbound phone calls off Government Student Aid (FSA) Loan Maintenance
  • Answer inquiries and you will notate profile out of pointers offered and procedures removed as a result to those concerns
  • Create outgoing phone calls to follow along with with people so you’re able to describe guidance otherwise give account condition
  • Procedure Borrowing Agency Requests making use of based techniques and functions
  • Assistance Get in touch with Heart criterion together with department and you will corporate formula and procedures
  • Make use of the viewpoints device supply and you may found positive views with the phone call high quality and company tasks
  • Incorporate readily available systems, knowledgebase, and you will fundamental tech eg cell, e-post, and you will browser to resolve concerns and you can perform employment requirements
  • Refer escalated phone calls or issues so you can compatible membership as needed
  • Techniques desires acquired through general interaction and notate profile out-of strategies consumed response to those people requests

Employment and you may proceeded a job was contingent on getting and you may keeping a great advantageous approval. Last suitability dedication is the sole discretion of your own Agencies off Knowledge.

Because 1975, Maximus have operate not as much as their beginning goal off Providing Bodies Suffice the people®, permitting citizens in the world so you’re able to efficiently engage with its governments after all accounts and round the many health insurance and person functions apps. That have around 30,000 professionals international, Maximus is a satisfied partner so you’re able to government companies on Joined Claims, Australia, Canada, Saudi Arabia, Singapore and the British. Launch your work with Maximus thanks to our active customer solution centers.

Productive army services users, their spouses, and you may veteran candidates often embody the fresh new key competencies MAXIMUS deems very important and you may give an excellent resiliency and you will credibility you to considerably advances our team. I know your unique enjoy and you may feel, and would like to offer a job roadway which allows one to keep and come up with a difference in regards to our nation. We are happy with the involvement with teams dedicated to providing veterans in addition to their group. When you are transitioning off armed forces so you can civilian lifestyle, enjoys earlier in the day solution, is a resigned veteran or a member of this new Federal Guard otherwise Reserves, otherwise a spouse away from an energetic military solution representative, we have problematic and you may rewarding industry options available for you. A committed and diverse personnel was our main capital. MAXIMUS provides equal job opportunities to all certified applicants without esteem to race, colour, faith, gender, sexual positioning, sex name, federal provider, safe seasoned position otherwise disabled condition.

MAXIMUS is an enthusiastic Affirmative-action/Equivalent Possibility Manager

As a number one strategic companion to governing bodies across the globe, Maximus facilitate improve the delivery of societal qualities amid state-of-the-art technical, health, financial, ecological, and you may public pressures. That have a deep knowledge of system service delivery, acute wisdom you to definitely go working perfection, and you will an intensive focus on the requirements of individuals getting supported, all of our teams get better the crucial missions of one’s people. Maximus provides imaginative organization processes government, impactful contacting characteristics, and you will technology options that give increased results for the general public and you may large degrees of yields and you may efficiency regarding bodies-backed programs.